At gmaepk, your privacy matters as much as your gameplay. This Privacy Policy sets out exactly what personal data gmaepk collects, why it is collected, how it is used, and what rights you hold over your own information. We are committed to handling your data with care, transparency, and full respect for your privacy.
Before diving into the full legal text, here is a plain-English summary of what gmaepk commits to when it comes to your personal data.
gmaepk uses 256-bit SSL encryption across all sessions and stores personal data in secured, access-controlled environments. We apply technical and organisational safeguards to protect your information from unauthorised access, loss, or disclosure.
gmaepk does not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information is used to operate your account, process transactions, and improve gmaepk — full stop.
You have the right to access, correct, or request deletion of your personal data at any time. gmaepk provides clear channels to exercise your data rights through our live chat support and dedicated email address.
gmaepk collects only the personal data necessary to operate your account, comply with our licensing obligations, and provide a safe gaming environment. We do not collect data beyond what is required for these purposes.
gmaepk's data practices are shaped by the requirements of our international online gaming operating licence, which mandates specific data retention, KYC verification, and anti-money laundering record-keeping standards.
If gmaepk's data practices change in any material way, registered players will be notified via their registered mobile number or email address. We will never change how we use your data without giving you advance notice.
This Privacy Policy describes how gmaepk ("gmaepk", "we", "us", "our") collects, processes, stores, and shares personal data belonging to users ("you", "your") of the gmaepk platform at gmaepk.net and all associated services.
gmaepk is Pakistan's leading online gaming and sports betting platform, offering cricket betting, live casino, slots, and instant games with full PKR support. Our platform is accessible at gmaepk.net and is operated under an international online gaming licence.
By registering an account on gmaepk or otherwise using our platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the gmaepk platform.
This policy should be read in conjunction with the gmaepk Terms & Conditions, which govern your overall use of the platform.
A note on Pakistani users: gmaepk's platform is specifically designed for Pakistani players and operates with awareness of Pakistan's personal data protection landscape. We handle all Pakistani user data with the same rigour and care that our international gaming licence demands, regardless of the jurisdictional framework.
2.1 For the purposes of this Privacy Policy, gmaepk is the data controller — meaning we are responsible for determining the purposes and means by which your personal data is processed.
2.2 gmaepk operates the platform at gmaepk.net under an international online gaming operating licence. The specific licencing authority and registration details are available from gmaepk's customer support team upon written request.
2.3 All enquiries, requests, and complaints regarding the processing of your personal data by gmaepk should be directed to our Privacy team via the contact details set out in Section 15 of this policy.
gmaepk collects the following categories of personal data from users:
| Data Category | Specific Data Points | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government-issued ID number, CNIC or passport details | Mandatory (KYC) |
| Contact Data | Pakistani mobile number, email address | Mandatory |
| Financial Data | JazzCash/EasyPaisa account numbers, bank account details (where applicable), transaction history, deposit and withdrawal amounts in PKR | Mandatory |
| Gaming Data | Bet history, game session logs, wagering activity, win/loss records, bonus usage | Mandatory |
| Technical Data | IP address, device identifiers, browser type and version, operating system, login timestamps, session duration | Automatic |
| Communications Data | Live chat transcripts, support ticket content, correspondence with the gmaepk team | When contacted |
| Preference Data | Responsible gaming settings, notification preferences, language and display settings | Optional |
Note on sensitive data: gmaepk does not intentionally collect sensitive personal data such as religious beliefs, political opinions, or health information. Where health-related information is shared by a user in the context of a responsible gaming request (for example, a self-exclusion request referencing a gambling problem), such information will be handled with the highest level of care and used solely for the purpose of fulfilling that request.
gmaepk collects personal data through the following means:
gmaepk uses your personal data for the following purposes:
gmaepk processes your personal data on the following legal grounds:
7.1 We do not sell your data. gmaepk does not sell, rent, or license your personal data to third parties for commercial or marketing purposes under any circumstances.
7.2 Service providers. gmaepk shares personal data with carefully selected third-party service providers who assist in operating the platform. These include:
7.3 Regulatory and legal disclosure. gmaepk may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts where required by law or by the terms of our operating licence. In such cases, gmaepk will disclose only the minimum data necessary to satisfy the legal requirement.
7.4 Business transfers. In the event of a merger, acquisition, or sale of all or part of gmaepk's business, personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any material change to how your data is processed as a result.
8.1 gmaepk retains your personal data for as long as your account remains active, and thereafter for the minimum period required by our operating licence and applicable legal obligations.
8.2 As a general principle, gmaepk retains account and transaction records for a minimum of five years following account closure. This retention period is driven by anti-money laundering regulatory requirements applicable to our operating licence.
8.3 Gaming and bet history records are retained for the periods required by our operating licence to enable dispute resolution, audit compliance, and regulatory review.
8.4 Communications data (live chat transcripts, support correspondence) is retained for a minimum of two years to support dispute resolution and quality assurance purposes.
8.5 Marketing consent records are retained for as long as necessary to demonstrate the legal basis on which you were contacted, and for a reasonable period following any withdrawal of consent.
Following the expiry of applicable retention periods, gmaepk will securely delete or anonymise your personal data so that it can no longer be linked to your identity.
9.1 gmaepk implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
9.2 While gmaepk takes data security seriously and implements robust safeguards, no platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach affecting your personal data, gmaepk will notify affected users and relevant authorities in accordance with our legal obligations.
Your responsibility: You play an important role in keeping your gmaepk account secure. Use a strong, unique password for your account. Do not share your login credentials with anyone. Log out of your account when using shared devices. Contact gmaepk support immediately if you suspect unauthorised access to your account.
10.1 gmaepk uses cookies and similar tracking technologies on the gmaepk.net platform to support essential platform functions, improve user experience, and gather analytics data.
10.2 The following categories of cookies are used on gmaepk.net:
10.3 You can manage cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality of the gmaepk platform. Essential cookies cannot be disabled as they are required for the platform to operate.
As a gmaepk user, you hold the following rights in respect of your personal data. These rights may be exercised by contacting gmaepk through the channels described in Section 15:
You may request a copy of the personal data gmaepk holds about you. We will provide this information within a reasonable timeframe and at no charge for standard requests.
You may request correction of any inaccurate or incomplete personal data gmaepk holds about you. Some corrections may require re-submission of KYC documentation to verify the updated information.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. This right is subject to gmaepk's legal obligations to retain data under our operating licence and AML requirements.
In certain circumstances, you may request that gmaepk restricts the processing of your personal data — for example, while the accuracy of data is being verified or while an objection is being assessed.
You may request a copy of personal data you have provided to gmaepk in a structured, commonly used, machine-readable format, where technically feasible and where processing is based on consent or contract.
Where gmaepk processes your data based on consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
If you believe gmaepk has not handled your personal data in accordance with this Privacy Policy or applicable data protection law, you have the right to lodge a complaint with the relevant supervisory authority. We encourage you to contact gmaepk first so that we can try to resolve your concern directly.
How to exercise your rights: To make any data rights request, contact gmaepk via live chat at gmaepk.net or by email at [email protected]. Please include your registered username and a description of your request. gmaepk will respond within a reasonable timeframe — typically within 30 days for standard requests.
12.1 The gmaepk platform is strictly restricted to individuals aged 21 years and over. gmaepk does not knowingly collect personal data from individuals under the age of 21.
12.2 Age verification is conducted as part of the registration process. Any account subsequently found to belong to a person under 21 will be immediately closed. All personal data associated with the underage account will be securely deleted except where retention is required for legal reasons.
12.3 If you believe that gmaepk has inadvertently collected personal data from a person under the age of 21, please contact our support team immediately via live chat or at the email address in Section 15. We will investigate and, where confirmed, securely delete all such data.
13.1 gmaepk operates under an international gaming licence and may store or process your personal data in jurisdictions outside Pakistan. Where such transfers occur, gmaepk ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections described in this Privacy Policy.
13.2 Safeguards used for international data transfers may include contractual data processing agreements with service providers, standard contractual clauses, or other mechanisms recognised as appropriate by gmaepk's regulatory authority.
13.3 For queries about specific international data transfers involving your personal data, please contact gmaepk's Privacy team via the contact details in Section 15.
14.1 gmaepk reserves the right to update or amend this Privacy Policy at any time. Material changes — meaning changes that significantly affect how your personal data is used — will be communicated to registered users via their registered mobile number or email address at least 14 days before the changes take effect.
14.2 The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Your continued use of gmaepk following the effective date of any updated Privacy Policy constitutes your acceptance of the changes.
14.3 Minor updates — such as grammatical corrections or clarifications that do not change the substance of how gmaepk processes your data — may be made without advance notice.
For any questions, requests, or complaints relating to this Privacy Policy or to how gmaepk handles your personal data, please contact us through the following channels:
gmaepk is committed to resolving privacy concerns fairly and promptly. If you are not satisfied with our response to a privacy complaint, you may escalate your concern to the relevant data protection supervisory authority in accordance with your applicable rights.
Privacy requests from non-registered users: If you are not a registered gmaepk user but believe we may hold personal data about you — for example, as a result of a KYC check or fraud investigation — you may still contact us at the above email address to make an access or erasure request. Please include sufficient identifying information to allow gmaepk to locate any relevant records.
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